Privacy Policy

Introduction

Plannova ("we", "us", "our", "Plannova") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website plannova.com (the "Site") or use our services.

By using our Site or services, you consent to the data practices described in this statement. We undertake to be compliant with all necessary legal requirements and are committed to protecting your personal data.

Information We Collect

In the course of our business of helping you plan your events, we collect certain information from you. The types of personal information we may collect include:

• Identity Information: Name, gender, age
• Contact Information: Email address, phone number, mailing address
• Technical Information: Device details, IP address, browsing information
• Usage Information: Preferences, intent, search history, interactions with our services
• Communication Information: SMS, app install and usage data
• Profile Information: Images for personalizing your profile, reviews submitted

We collect this information when you register on our Site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or enter information on our Site.

How We Use Your Information

We use the information we collect about you for the following purposes:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested
• To improve our website in order to better serve you
• To allow us to better service you in responding to your customer service requests
• To quickly process your transactions
• To send periodic emails regarding your order or other products and services
• To follow up with them after correspondence (live chat, email, or phone inquiries)
• To provide you with information, products or services that you request from us
• To fulfill any other purpose for which you provide it

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-Party Services

We use various third-party services to help us operate our business and the Site or to assist us in understanding how our users engage with our content. These third parties may use cookies, web beacons, and other technologies to collect information about your use of our Site and other websites, including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

These services include but are not limited to:

• Analytics: Firebase, Google Analytics, Clevertap
• Communication: Sendgrid, Mailchimp, Karix, One direct, Gupshup, Branch.io
• Payment Processing: Reputed third-party gateways (we do not store credit card information)

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the company. However, "perfect security" does not exist on the Internet, or anywhere else in the world! You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.

Content on the Site

Plannova features some of the latest trends in events and tries to give its users exposure to quality hand-picked content. In our endeavor, we feature pictures and stories from various real events and vendors. Vendors are expected to take utmost care to obtain permission/hold copyright of images given to us.

In the unlikely event of anyone having any objection to content put up on our site, they are free to contact us immediately and we'll be happy to consider their request and take necessary action.

User Account and Password

You are responsible for all actions taken with your login information and password, including fees. Therefore, we do not recommend that you disclose your account password or login information to any third parties.

If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password.

Data Deletion

Users can request deletion of data across all platforms. Requests for deletion can be sent via both Android and iOS applications. Alternatively, a user can write to us at privacy@plannova.com.

Updates to Privacy Policy

We reserve the right to revise these Privacy Policies from time to time by updating this posting. Such revised policies will take effect as of the date of posting. We encourage you to frequently check this page for any changes to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Merchant Legal Entity Name: DEEPAK KUMAR

Registered Address: Gram - Toderpur, Bansgaon, Azamgargh
Azamgarh UTTAR PRADESH 276126

Operational Address: Gram - Toderpur, Bansgaon, Azamgargh
Azamgarh UTTAR PRADESH 276126

Telephone: 6388850059

Email: support@plannova.in